Lean Expert – Classroom

Upcoming Courses

Melbourne
Mon 12

Lean Expert – Melbourne

October 12 - October 23
Sydney
Nov 09

Lean Expert – Sydney

November 9 - November 20
Brisbane
Mon 12

Lean Expert – Brisbane

October 12 - October 23
Perth
Nov 09

Lean Expert – Perth

November 9 - November 20

Lean Expert Course Overview

This Lean Expert course prepares participants to perform the role of a Lean Expert. The Lean Expert training materials comprise a comprehensive curriculum covering everything within the Lean Body of Knowledge required to successfully complete Lean Expert certification. After achieving this qualification, the Lean Expert contribute their knowledge and expertise and utilise the learnt PDSA methodology and the advanced tools during the execution of a project as a Project coach or mentor as well as coach and mentor a team of Lean Practitioners and Lean Leaders.

Lean Expert Course Duration

10 Full Days – 9 am to 5 pm

Lean Expert Certification

After passing the knowledge exam and successful completion of the Lean Expert Project Portfolio within 6 months, participants will be certified as Lean Expert.
The certificate will be granted under Exemplar Global banner according to ISO 18404 international standard and includes the project title.
Refer to FAQs for more details regarding project completion.

Lean Expert Course Assets

  • Lean Expert Course Material (Hard Copy)
  • Lean Expert project templates pack to be used for the Lean Project
  • Lean Expert practice test
  • Lean Expert Certification Exam
  • Lean Expert Project Portfolio
  • Six months project support service

Who Should Apply for the Course?

The Lean Expert certification program is perfect for participants with limited or no exposure to Lean who want to achieve their Lean Expert Certificate without achieving Lean Beginner, Practitioner and Leader Certificates. The Lean Leader Body of Knowledge is covered in the first 5-days with the additional topics covered in the remaining 5-days for upgrading to Lean Expert.

Introduction to Lean 

  • What is Lean
  • Evolution of Lean
  • Lean Principles
  • Benefit of Lean
  • Lean Metrics
  • Individual and organisational changes
  • Change Management
  • Ways of Working Lean
    • Respect for People
    • Gemba
    • PDCA
    • Visualisation
    • Standardisation
    • Teamwork
    • Learning by Doing
    • Lean Leadership

Plan

  • Lean Improvement approaches
    • Bottom-Up (Value Creation Drivers)
    • Top-Down (Hoshin Kanri)
  • Value Creation Drivers
    • Voice of Customer
    • Voice of Process
    • Voice of Business
    • Voice of Employee
    • Regulatory & Compliance
  • Lean Project Selection
  • Affinity Diagram
  • Strategy and Strategic Planning
  • Hoshin Planning
  • Kaizen
  • Kaizen Blitz / Kaizen Event
  • Ohno Circles
  • Team, Teamworking, Team Building, Team roles and responsibilities
  • Project Planning / Project Management
  • Project Risk Assessment
  • Stakeholders Analysis
  • Communication Skills and Communication Planning
  • Motivation and Motivating Others
  • Lean Principles
  • Voice of Customer and Kano Model
  • Waste and Value
  • Eight Types of Waste (MUDA)
  • Value Analysis
  • Process Mapping Tools
    • Spaghetti Diagram
    • Process Flow Charts
    • Value Stream Map (VSM)
  • VSM – Current State
  • Flow, Batch Flow Vs. Single Piece Flow
  • Bottleneck and Takt Rate Analysis
  • Theory of Constraints (TOC)
  • Data, Sample and Population
  • Data Collection Plan
  • Ishikawa’s Basic Tools
    • Check Sheet
    • Cause and Effect (Fishbone) Diagram / 5 Whys technique
    • Pareto Chart
    • Histogram
    • Scatter Diagram
    • Stratification
    • Control Charts
  • 8 D
  • A3 Report
  • Introduction to DMAIC

Do

  • Creative Thinking and Brainstorming
  • 5S (Sort, Set in order, Shine, Standardise, Sustain)
  • Standardised Work
  • Layout Planning
  • Push Vs. Pull System
  • Just-In-Time (JIT)
  • Kanban
  • Process Balancing
  • Heijunka – Production Leveling
  • VSM – Future State
  • Total Productive Maintenance (TPM)
  • Overall Equipment Effectiveness (OEE)
  • Single Minutes Exchange of Die (SMED)
  • Strive for Perfection
    • PDCA
    • Improvement Kata

Check and Adjust

  • Poka Yoke (Mistake Proofing)
  • Jidoka (Autonomation)
  • Visual Management and Control
  • Sustainability of improvement
  • Workplace Audit
  • Statistical Process Control (SPC)
  • After Action Reviews (AAR)
  • Self-Review and Self Development
  • Presentation and Report Writing Skills
  • Coaching

Before you Start with Lean Expert

As all Lean Expert topics are covered during the course, there is no formal prerequisite for the Lean Expert Certification.

This is a new course which will be run in near future.
Your kind words will be displayed here as a testimonial after having a great experience with us.

What is the difference between "Lean", "Six Sigma" and "Lean Six Sigma"?

Lean Six Sigma is a process improvement program that combines two ideas: Lean as a collection of techniques for improving flow in the value stream, eliminating waste and reducing the time needed to provide products or services, and Six Sigma is a collection of techniques and methodology for uncovering root causes to understand and reduce variation, consequently improving the quality of products and services, substantially contributing to increased customer satisfaction.

By combining the two methodologies, Lean Six Sigma is a proven business management strategy that helps organisations operate more effectively and efficiently by reducing variation and waste.

What is the benefit of Lean & Six Sigma for organisations?

The organisations will benefit from the Lean & Six Sigma training and application through:

  • Reducing wastes and consequently business costs
  • Increasing profit margin and enhance business compatibility
  • Improving quality of products and services
  • Increasing customer satisfaction
  • Running the business more effectively and efficiently
  • Utilising an advanced problem-solving methodology to resolve the business issues
  • Increasing Employees’ empowerment, involvement and motivation

What is the benefit of Lean & Six Sigma for individuals?

This will be achieved by performing interactive tasks, to achieve the following learning outcomes:

  • Understanding the purpose and scope of using Lean & Six Sigma methodology to tackle the identified issues
  • Understanding the purpose and scope of Lean & Six Sigma toolbox and application of each tool in the Lean & Six Sigma projects
  • Understanding associated project risks and the methods for mitigating or eliminating them
  • Understanding project management purpose and learning applying the project management tools to manages the Lean & Six Sigma projects
  • Facilitating the Lean & Six Sigma projects and managing team dynamics

What is the difference between "Beginner", "Practitioner", "Leader" and "Expert"?

The qualifications and the level of engagement of a project team are ranked in ISO 18404 international standards for Lean qualifications. Beginner is the introductory level of Lean certification which can be upgraded to practitioner, leader and then Black Belt. Lead Expert, as the highest ranked qualification, is a common accreditation for professionals who work as the Lean senior trainer, consultant or coach as their career..

What is the difference between "Public Training" and "In-House Training"?

“Public Training” is run based on a fixed schedule at a public training venue for a group of people from different organisations, whereas ͞”In-House” training is delivered on a more flexible schedule at the organisation’s premises for a group of internal people. For more details on the In-House training option, please refer to the In-House Training Page.

What is ISO 18404 standard?

ISO 18404:2015 was launched by International organisation for standardisation (ISO) in December 2015 as a new International Standard for both organisations and individuals as competent practitioners of both Lean and/or Six Sigma;
Candidates will be expected to demonstrate that they have an adequate level of competence, an amalgamation of education, training, skills and experience necessary to fulfil their roles. So, completion of a lean and/or six sigma projects is required in ISO 18404.

What are CBIS services regarding ISO 18404?

CBIS is the FIRST and ONLY Exemplar Global Certified TPECS (Training Provider and Examiner Certification Scheme) Provider worldwide to be able to run the ISO 18404 examinations for Lean, Six Sigma and Lean & Six Sigma Certifications. More details on the training courses…
CBIS also offers coaching and consulting services for documenting and implementing business process improvement framework and assist its clients with ISO 18404 certification for organisations. More details…

What is DUAL Certification?

As CBIS is the ONLY Lean Six Sigma training service provider worldwide who is accredited by IASSC, for Lean Six Sigma Yellow, Green and Black Belts and also is Exemplar Global certified TPECS Provider, it offers DUAL certification, one at the end of the course and after passing the exam from IASSC and the other one after completion of the Lean Six Sigma Project under Exemplar Global banner and in compliance with ISO 18404 standard.

What are the templates and am I allowed to use the templates for my projects?

Depending on the Lean & Six Sigma Program, the templates are provided in various formats including word, excel, etc. as a part of the training package. You are entitled to use them for your project, but are not permitted to share them with others. All templates are owned by CBIS and subject to copyright.

Do I need to complete a project to get my certificate?

It depends on the Lean program. For some of the programs such as “Lean Beginner”, you are not expected to complete a project, but for the “Lean Practitioner”, “Lean Leader” and “Lean Expert” programs, according to ISO 18404 Body of Knowledge, completion of project within 6 months after the training and final test is mandatory.

After successful submission of the project, “certificate of attainment” will be granted under Exemplar Global banner according to ISO 18404 international standard and includes the project title, otherwise “certificate of attendance” will be granted.

The certificate will be granted under Exemplar Global banner according to ISO 18404 international standard.

As part of our service, CBIS will support you after the course by reviewing and auditing your project.

Cost of project examination is:

  • $550+GST for Lean Practitioner
  • $850+GST for Lean Leader
  • $1400+GST for Lean Expert

Do I need to buy and install Minitab in advance?

For “Lean” training programs, Minitab or any other statistical software is not used.

Should I use my own computer during the course?

As we do not teach Minitab or any other software for “Lean” training programs, brining your own computer is not required.

What is the difference between various accreditation bodies?

There are several accreditation bodies in existence including, IASSC, ASQ, Exemplar Global, The Council for Six Sigma Certification, 6sigmastudy, etc. Each body of knowledge may differ, but all are credible. Some, such as ASQ, or Exemplar Global requires an affidavit of for your project work, but others (such as IASSC) provide knowledge based certification exams and do not have a project requirement.

Amongst above-mentioned accreditation bodies, Exemplar Global follows ISO 18404 International Standard as its Body of Knowledge (BoK), but others follow their own BoK.

Should I pay IASSC for the exam directly?

IASSC has not yet finalised its “Lean” exam packets, but once they are finalised, you do not need to pay an exam fee separately if you are enrolled for our training.

How can I pay training and certification fee?

As the fee is paid to CBIS for both the training and the exam, no international fee is applied. Payments can be made using all major credit cards (Visa, MasterCard, American Express), PayPal (2.6% surcharge is applied) or through direct bank transfer. A receipt will be emailed to you after the payment is made.

Here is the account details for direct bank transfer:

  • The Commonwealth Bank of Australia
  • BSB: 063000
  • Account number: 1235 9365
  • Account holder: Comprehensive Business Improvement Solutions (CBIS)
  • SWIFT Code: CTBAAU2S

For Payment via PayPal, please contact us.

How can we prepare for the final exam?

As a part of training package, CBIS will provide participants with a practice test paper before the final exam.

How many questions are in the final exam?

The number of questions differs depending on the Lean programs listed below. The exam duration and pass mark are also included:

  • Lean Beginner: 30 multiple-choice and true/false questions – 45 Minutes  – Pass mark is 70%.
  • LSS Practitioner: 70 multiple-choice and true/false questions – 2 hours Pass mark is 70%.
  • LSS Leader: 100 multiple-choice and true/false questions – 3 hours Pass mark is 70%.
  • LSS Expert: 150 multiple-choice and true/false questions – 4 hours Pass mark is 70%.

Is the final exam open book or closed book?

All the exams are closed book and proctored. All formulas and tables one will need during the examination are provided in a reference document. Scratch paper is also furnished to candidates but must be destroyed prior to leaving the testing facility.

What if I do not pass the exam?

A retake exam cannot be undertaken more than once within a 2-week period and cannot be taken more than a total of three times within a 3-month period.

Do I need to get recertified or is my certificate valid in perpetuity?

Except “Lean Beginner” Program, the certificates for other Lean programs are granted for a period of three years from the time the candidate has received their Certification. After that time, an ͞Elapsed Status͟ will then be applied to the Certification unless the participant has successfully submitted the project(s) portfolio.

Cost of project examination is:

  • $280+GST for Lean Practitioner
  • $430+GST for Lean Leader
  • $700+GST for Lean Expert

Is the final exam online?

No. The final exams for Lean programs are paper-based.

What does Combined training mean?

In the combined training, different programs are combined to make the course relevant to all participants, despite differing levels of understanding and knowledge. The combined training courses are delivered as per the schedule below:

  • Day 1: Beginner
  • Day 2-3: Beginner to Practitioner Upgrade
  • Day 1-3: Lean Practitioner
  • Day 4-5: Lean Practitioner to Leader Upgrade
  • Day 1-5: Lean Leader
  • Day 6-10: Lead Leader to Expert Upgrade
  • Day 1-10: Lean Expert

Where is the venue for the classroom courses? Is there any parking available?

Melbourne: Level 1, 2 & 11, 440 Collins Street, Melbourne VIC 3000
Sydney: Level 11,12,13 & 15, 60 Margaret Street, Sydney NSW 2000
Brisbane: Level 3 & 24, 288 Edward Street, Brisbane QLD 4000
Perth: Parmelia House, Ground Floor & Level 4, 191 St Georges Terrace, Perth WA 6000

The public parking is available near each venue. The details will be provided shared in the confirmation letter, along with the contact information of the other details with the enrolled participants.

Who are the facilitators for the Lean & Six Sigma training courses?

All CBIS facilitators are qualified trainers with over 15 years of experience in process improvement and Lean & Six Sigma training, consulting and coaching.

Can I cancel or postpone my enrolment?

  • Trainees who give written notice to cancel their enrolment up to 30 days prior to the commencement of a training will be entitled to a 90% refund of fees paid after deducting 10% administration fees. Alternatively, a substitute candidate can attend at no additional cost.
  • Trainees who give written notice to cancel their enrolment between 20 and 30 days prior to the commencement of a training will be entitled to a 50% refund of fee. Alternatively, a substitute candidate can attend at no additional cost.
  • Trainees who give written notice to cancel their enrolment within 20 days of a training or after a training program has commenced will not be entitled to a refund of fees. Alternatively, a substitute candidate can attend at no additional cost.
  • If the training course gets cancelled by CBIS for any reason such as limited number of participants, the trainee will be entitled to a full refund of fees paid, or will be enrolled for the next available course.

What if CBIS cancels a training course?

If the training course gets cancelled by CBIS for any reason such as limited number of participants, the trainee will be entitled to a full refund of fees paid, or will be enrolled for the next available course.

Does CBIS offer Lean Six Sigma coaching and consulting services as well?

At CBIS, we are proud to offer the full gamut of business improvement, consulting and coaching services to assist our clients with implementing Lean, Six Sigma and Lean Six Sigma project throughout the whole organisation. For more details, please refer to our consulting and coaching services.

What does CBIS mean? Is it an Acronym?

Yes. We have named our business “CBIS” or Comprehensive Business Improvement Solutions. It is all about sharing our comprehensive solutions with you to improve your business.

Whom should I contact if I need more details?

For more details on our training programs, coaching and consulting services, please contact us.

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