Business Improvement Consulting and Coaching

Success in business means constant growth and increasing organisational efficiency – Complete Lean Six Sigma Consulting Services from Expert Lean Coach.

Generation of profits is the main goal that almost every organisation aims for. If you too have the same goal in mind for your business, ensuring business efficiency is a necessity. Though there are several ways in which you can increase the efficiency of your organisation, the best way to go about it is to hire a business improvement consult and Coach for the job.

We are the top consultants and coaches in Australia for businesses and organisations. At CBIS, we are proud of having established ourselves in the commercial arena of Australia by dint of our successful stint in business improvement consulting and coaching. Our consultants and coaches are experts at helping organisations improve their business efficiency and achieve higher levels of success. As a business-owner, you must be aware that solving the problems that you face on almost every typical day of work is essential, but most of these problems are so critical that it takes an outsider’s view to solve them. That is where we come in. Our expert consultants and coaches provide you with that outsider’s outlook you need to solve some of the most critical issues that your organisation is struggling with. Our business improvement consulting and coaching services offer training, coaching and mentoring for your employees and helps them to utilise some of the most cutting-edge strategies for problem-solving used in the real world of business today. Trust us to make your business more efficient and productive.

Our popular business improvement services

At our firm, we are proud of offering the whole gamut of business improvement consulting and coaching services. Here are some of our popular services .


Lean is a Japanese approach to management that focuses on cutting out waste, whilst ensuring quality. This approach can be applied to all aspects of a business – from design, through production to distribution. These days, as its extensively applicable tools, lean is applied in any industry but not only manufacturing.

Eliminating waste along entire value streams, instead of at isolated points, creates processes that need less human effort, less space, less capital, and less time to make products and services at far less costs and with much fewer defects, compared with traditional business systems. Companies are able to respond to changing customer desires with high variety, high quality, low cost, and with very fast throughput times. Also, information management becomes much simpler and more accurate.


Six Sigma

Six Sigma is the most effective methodology available for improving the performance of any organisation by minimising the defects in its products or services. Every error committed, has a cost associated to it in form of losing customers, redoing a task, replacing a part, waste time/material or losing efficiency. Six Sigma measures defects at a granular level and thus helps in reducing these defects. It is a collection of techniques and methodology for uncovering root causes to understand and reduce variation, consequently improving the quality of products and services, substantially contributing to increased customer satisfaction.

Lean Six Sigma

Lean Six Sigma (LSS) is a powerful, flexible and proven cost and waste elimination method that has been used successfully in both private and public organisations. It is applicable equally to both industrial/manufacturing processes and transactional/customer service processes. LSS traces its origins back to the 1950s via, at that time, the independent Lean process efficiency methodology and the Six Sigma quality improvement methodology. As a combined entity, LSS has been on the scene since the 1990s. Since then, LSS has been shown time and again to enable organisations to reduce total costs by 25% by eliminating wasted time and activities from operations. This waste reduction effort has also served to increase the quality of the organisation’s products. Most importantly, LSS builds foundations within organisations that stimulate and nurture cultures of continuous improvement; thus providing these benefits both today and into the future.

Why us

To harness the potential benefits from the business improvement programs, it is essential to use professional support to maximise the outcomes. That’s where we come in. At CBIS, we offer a higher level of support for Lean Six Sigma implementation through the comprehensive training of your management and supervisory staff. Our highly experienced and knowledgeable consulting and coaching team are experienced and accomplished in both Lean Six Sigma training and implementation. This allows us to confidently guarantee that we will build the best solutions for your organisation and solve your business challenges. Having worked in business improvement consulting and consulting for over 20 years, we understand what works and why it works. We have established ourselves as a premium business improvement consulting and training firm with our hard work and cutting-edge industry knowledge. We are committed to make your business a force to reckon with in your field of work. Our experience across the manufacturing, servicing, mining, energy, construction, transportation, logistics and healthcare sectors is your guarantee of success.

Our approach to Business Improvement Projects


Firstly, review the critical business issues with the organisation’s management team, conduct the initial root cause analysis and identify the key focus areas,


Conduct an organisation health check and gap analysis, with the reference to the identified focus areas,


Review the outcomes with the management team, define the project objectives and prioritise them based on the organisation’s Critical Success Factors (CSF),


Establish a project steering committee, define the project scope, team timeline, required resources, etc. (Establish a Project Charter),


Design customised training programs based on the project objectives, project scope and project team (Target audience),


Deliver the planned workplace training and coordinate the project teams within different functions and across different levels, within the project,


Implement a project pilot (subject to scope and size) and continuously supervise the project and coach the team to achieve the project’s objectives,


Review the project status across time, scope, costs, resources, etc. (based on PMBOK/ISO 10006 standards) and report to the organisation regularly,


Conduct a Post Implementation Review of the outcomes compared to the project objectives and evaluate the project’s achievements,


Define any further post project actions required to achieve the deliverables. Close the project and celebrate the achievements.

Our Consulting and Coaching Scope of Service

  1. Conduct an initial gap assessment against the requirements of ISO 18404 standard;
  2. Develop required documents including policies, manuals procedures, registers, forms, etc. to meet the documentation requirements of ISO 18404 standard;
  3. Develop Training program based on the existing gaps and required competencies;
  4. Conduct in-house Lean and / or Six Sigma training courses and coach the team for their; projects
  5. Supervise implementation of other requirements of ISO 18404;
  6. Conduct Internal Audit against the ISO 18404 requirements;
  7. Support the team during the certification audits.

If you need a consultant or coach for your business or you are looking for a complete end-to-end solution to any of your organisation requirements, please contact us.